aq77's Privacy Policy

aq77 is a trusted online betting and casino platform in Bangladesh. We hold the privacy of our users in the highest regard. This privacy policy ("Policy") explains how aq77 collects, uses, stores, and protects your personal information.

By using the aq77 website, you will be considered to have agreed to the terms set out in this policy. If you use the platform before reading this policy, you are assumed to have accepted all the contents of this policy.

aq77 collects only the information necessary to provide our services, ensure security, and meet legal obligations.

2.1 Information You Provide Directly

Information you provide directly during registration or account management:

• Full name and date of birth (for age verification — for users aged 21+ only)
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Residential address
• Payment information — bKash, Nagad, Rocket, or bank account details
• Information provided when contacting customer support

2.2 Automatically Collected Information

Certain information is collected automatically when you use the aq77 platform:

• IP address and device type
• Browser information and operating system
• Time spent on the website and pages visited
• Login time and date
• Data obtained through cookies and similar tracking technologies
• Transaction history and gaming activity

2.3 Information Received from Third Parties

In some cases we may collect information from authorized third parties for identity verification or fraud prevention. Such collection is always carried out in compliance with applicable laws and regulations.

aq77 uses your information for the following purposes:

3.1 Service Delivery and Operations

• Facilitating account creation and management
• Processing betting, gaming, and financial transactions
• Completing deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer
• Providing bonuses, promotions, and VIP benefits
• Ensuring 24/7 customer support

3.2 Security and Compliance

• Verifying user age and identity (for users aged 21+ only)
• Preventing fraud, money laundering, and other illegal activities
• Implementing responsible gaming policies
• Managing SSL encryption and other security measures

3.3 Improvement and Communication

• Improving platform quality and refining the user experience
• Sending notifications about important updates, policy changes, or transactions
• Providing information about promotional offers and bonuses with your consent
• Conducting customer satisfaction surveys

aq77 uses cookies and similar technologies to keep the website functioning properly, improve the user experience, and for analytical purposes.

4.1 Essential Cookies

These cookies are essential for the basic functioning of the website. They are used for session management, maintaining login status, and security verification. They cannot be disabled.

4.2 Functional Cookies

These cookies are used to remember your preferences, language selection, and other customizations. They make your experience easier each time you visit.

4.3 Analytical Cookies

Anonymous data is collected to monitor website traffic, identify popular pages, and improve services. These cookies do not contain any personally identifiable information.

aq77 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following specific circumstances:

5.1 Service Provider Partners

The minimum necessary information may be shared with authorized partners for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical services. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

Information may be provided when required by court orders, government agency requests, or applicable laws and regulations. Such disclosure is made only to fulfill legal requirements and within applicable limits.

5.3 Security and Fraud Prevention

Relevant information may be shared with authorized security organizations to detect and prevent fraud, money laundering, or other illegal activities.

5.4 Business Restructuring

In the event of a merger, acquisition, or other corporate restructuring, your information may be transferred to the new entity. In such a case, we will notify you in advance.

aq77 follows industry-standard best practices and technologies to protect your information. Our security framework operates at the following levels:

• SSL Encryption: All data exchanged between you and our servers is protected by 256-bit SSL encryption.
• Access Controls: Only authorized personnel can view your information for specific purposes — and they are bound by strict confidentiality agreements.
• Secure Servers: All data is stored on secured and regularly backed-up servers.
• Audit and Monitoring: Our systems are monitored 24/7 to detect any unusual activity.
• Payment Security: Financial transaction data is separately encrypted, and card numbers or banking passwords are not stored in our systems.

aq77 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account Information: For the duration the account is active and for a defined period after closure to fulfill legal requirements.
• Financial Transaction Records: For the period specified in applicable regulations to ensure auditing and fraud prevention.
• Communication Records: Customer service chats and emails are retained for a limited period for customer relationship management.
• Analytical Data: Retained in anonymous form and cannot be used to identify individuals separately.

When information is no longer needed, aq77 deletes or anonymizes it using secure methods.

aq77 believes you should have full control over your own information. We therefore ensure the following rights:

8.1 Right to Access

You may request a copy of your personal information held by us at any time. We will fulfill this request within a reasonable time.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you may apply for a correction. We will make the necessary changes promptly.

8.3 Right to Erasure

Subject to certain conditions, you may request deletion of your personal information. However, we may be obligated to retain some information due to legal or regulatory requirements.

8.4 Right to Object and Restrict Processing

You may object to marketing communications or certain types of data processing. aq77 respects reasonable requests and can limit the use of your information according to your preferences.

8.5 Right to Withdraw Consent

If you have previously given consent for marketing communications, you may withdraw it at any time. Withdrawing consent will not affect the validity of any processing carried out before the withdrawal.

The aq77 platform is for users aged 21 and above only. We do not knowingly collect any information from minors.

If we become aware that we hold information belonging to a person under the age of 21, we will immediately delete that information and close the associated account. If you become aware of an account belonging to a minor, please contact us.

aq77 may update this privacy policy from time to time. If changes are made, we will:

• Publish the updated version on this page and note the date of the changes.
• For significant changes, a notification will be sent to your email or on the platform.
• If you continue using the platform after the changes, you will be considered to have agreed to the new policy.

We therefore recommend reviewing this page regularly. If any change is not acceptable to you, stop using the platform and contact us.

In the course of aq77's operations, your information may in some cases be processed or stored on servers outside Bangladesh. Wherever information is transferred, we ensure that the protection standards described in this policy are maintained.

For international transfers, we put in place appropriate contractual safeguards and work only with trusted partners who provide adequate privacy protection.