Frequently Asked Questions
Answers to all your questions about aq77
Deposits, withdrawals, bonuses, security, and responsible gaming — everything you want to know before playing at aq77, all in one place.
Whether you are new to aq77 or a returning player — having questions is completely normal. On this page we have organised the most frequently asked questions from Bangladeshi players into five categories: responsible gaming, account security, how to deposit money, welcome bonus, and cricket betting. If you do not find an answer, our 24/7 support team is always here for you.
Responsible Gaming
You must be at least 21 years old to participate at aq77. We verify age during account registration and any account belonging to a minor is closed immediately. This rule is strictly enforced to maintain a safe and responsible environment.
If you want to take a temporary break, let our support team know — they will arrange a cooling-off period or temporary suspension. During this time you will not be able to log in or place bets. If you want a longer-term self-exclusion, you can apply for that as well.
If you think there is a problem, do not delay in seeking help. Mental health centres and counselling organisations in Bangladesh can provide support. The aq77 support team can also help you arrange self-exclusion or account closure. Asking for help is not a weakness — it is a courageous step.
There are some signs to watch for — such as betting beyond your budget, playing again to recover losses, losing focus on family or work, or hiding your betting from others. If you notice any of these signs, contact our support team or seek professional help.
Yes, as part of responsible gaming you can set daily, weekly, or monthly deposit limits through the support team. Once a limit is set, any deposit above that amount will be automatically blocked, helping you keep your spending under control.
Account Security
aq77 never asks for your bKash, Nagad, or Rocket PIN — not in support chat, not by email. If anyone asks for this information, it is fraud. End that conversation immediately and report it to us at [email protected].
Yes. The aq77 platform uses SSL encryption, which keeps all your personal and financial information secure. Information is not shared with third parties. Please read our privacy policy for full details.
If you notice anything suspicious, change your password immediately and report the details to [email protected]. Our support team is active 24/7 — they can review the account and temporarily lock it if needed. Never share your OTP with anyone.
Use a unique password of at least 12 characters that combines uppercase and lowercase letters, numbers, and special symbols. Avoid simple passwords like your date of birth or "12345". Do not use the same password on any other site, and change it regularly.
How to Deposit Money
The minimum deposit amount for every payment method is ৳100. Whether you use bKash, Nagad, Rocket, or bank transfer, you can start from ৳100. The minimum withdrawal amount is ৳800.
aq77 currently supports four payment methods: bKash, Nagad, Rocket and bank transfer. For bank transfers, major banks such as Dutch-Bangla Bank, Islami Bank, and BRAC Bank can be used. Instructions for each method are available in the dashboard.
Log in and go to the deposit section, then select bKash. Send Money to the designated aq77 number, copy the transaction ID, and paste it into the deposit form. Your account will be credited once you send a minimum of ৳100.
A Nagad deposit usually appears in your balance within a few minutes. After sending money from the Nagad app, take the transaction reference number and complete the deposit in the dashboard. If you have any issues, let us know via live chat.
Welcome Bonus
For the aq77 welcome bonus, wagering is calculated only on the bonus amount — not on the deposit amount. Example: deposit ৳1,000 and you receive ৳1,500 in bonus; wager ৳1,500 × 20 = ৳30,000 and the bonus becomes withdrawable.
The welcome bonus can be claimed only once per account — at the time of the first deposit. Attempting to claim the bonus multiple times by creating several accounts may result in account cancellation. One person, one device, one account — that is the rule.
Yes, bonuses have an expiry period. If wagering is not completed within the specified time, the bonus may be cancelled. Once a bonus is activated, the expiry details can be seen in the bonus section of your account. It is best to complete wagering on time.
You can request cancellation of an active bonus through the support team. However, if the bonus is cancelled, any winnings earned from that bonus will also be cancelled. Read the terms and conditions carefully before cancelling and seek advice from support.
When you make your first deposit of at least ৳100, a 150% bonus of up to ৳15,000 is added automatically. Example: deposit ৳1,000 and you receive ৳1,500 in bonus, making your total balance ৳2,500. If the bonus does not appear, contact support right away.
BPL & International Matches
If a match is cancelled without an official result due to rain or any other reason, the bet amount is generally refunded — this is treated as "void". However, if a specified number of overs has been completed and an official result is declared, the bet is settled based on that result. Rules may vary by market.
Yes, accumulator (parlay) bets are supported at aq77. Predictions for multiple events are combined into a single bet, and if all results are correct the total odds are multiplied, making a large win possible. However, if even one leg is wrong the entire bet is lost — so bet with an understanding of the risk.
Decimal odds of 1.75 mean that for every ৳100 bet you get a total return of ৳175 (a profit of ৳75). The calculation is simple: bet amount × odds = total return. Example: ৳500 × 1.75 = ৳875. The higher the odds, the greater the risk and the potential reward.
The most popular cricket betting markets include — match winner, top batsman, top bowler, innings total runs (over/under), powerplay runs, and method of first wicket. These markets see the most bets in T20 and BPL formats.
Log in to aq77 and go to the cricket section. BPL, T20 World Cup, and international series matches are listed there. Select your preferred match, browse the markets, read the odds, and confirm your bet with an amount. For example, you can bet on the match winner market for a Bangladesh vs India match.
Still have questions?
If you did not find your answer in the FAQ, no need to worry — the aq77 support team is by your side seven days a week, twenty-four hours a day. Reach out in Bengali or English, via live chat or email.